Frequently Asked Questions

Q. How can a concierge help me?
A. An Extra Pair of Hands concierge service is available to assist you with your everyday tasks and errands, to plan a dinner party or your child’s birthday celebration. We are here to help you with both big and small tasks – just call on us and we’ll help you organize, streamline and balance your life.

Q. What methods of payment do you accept?
A. We accept cash, personal checks, money orders and credit card payments through Paypal.

Q. How much do you charge for your services?
A. Our prices range from $28.00 - $38.00 per hour, with one and two hour minimums.

Q. Are materials, expenses and taxes included in your hourly rate?
A. No, the client is responsible for paying all additional charges on top of the hourly rate.

Q: How will I know what additional service charges are?
A: An Extra Pair of Hands can provide receipts for all hourly charges and all additional service charges after completion of service.

Q. Do you belong to any associations?
A. We are members of the International Concierge and Errand Association (ICEA), the National Association of Professional Organizers (NAPO), Fort Worth Better Business Bureau, and the Southlake Chamber of Commerce.

Q: Who uses An Extra Pair of Hands?
A: Families, single moms & dads, new parents, attorneys, real estate agents, and any individual needing to save TIME.